Description
We’re connecting the world through the latest tech, top-of-the-line communications, and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail, and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2021, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.
About the Team
We are the digital analytics team focused on service and support analytics for att.com and other digital properties. As part of the larger digital org, we are responsible for reporting and analysis.
About the Job
Project and Program Management for Ad Hoc Analytics, Reporting, Data Wrangling, and other data-related activities. Working with partners on ensuring data and/or reporting requests are fully understood and then manage the projects to completion, including the creation of presentations. Manage the intake process. Offer improvement to processes. Storytelling and visualization of complex information. Needs to have strong executive communication and presentation skills.
Responsibilities and Day-to-Day View
Analytic project request management. Help prioritize efforts and requests. Streamline processes. Work with teams to deliver solutions, insights, reports, and dashboards (project manage efforts). Manage progress and provide updates. Create PowerPoint presentations. Storytelling. Create visualization. Potentially write white papers and facilitate the creation of white paper. Distill complex data and technical information into a presentation for executive consumption. Manage defect impacts and help the team prioritize what they should work on based on quantification of impact.
Qualifications
- Preferred Bachelor’s degree in Information Systems, Engineering, Math, or Sciences; Data Analytics nanodegree; or equivalent experience
- 5+ years of digital analytics experience and technical project management experience
- Strong track record of executive presentations, communication skills, and storytelling
- Extensive and advanced Visualization skills